Important: Butiga is a business SaaS service. If a proposal, order form, contract, DPA or another document signed with the customer governs the same matter differently, that document takes precedence within its subject matter.
1. Acceptance and eligibility
These terms govern access to the public Butiga website, demo environment, web and Android applications, related functions, support and documentation (collectively, the “Service”). The Service is provided by Temelj za rast.
By accepting a proposal, opening an account, receiving access from an administrator or using the Service, you confirm that you have read these terms. If acting for a company or other organisation (the “Customer”), you confirm that you have authority to bind it. The Service is intended for business users aged at least 18.
If you lack authority or do not accept the terms, do not use the Service. Mandatory statutory rights that cannot be excluded remain unaffected.
2. Service, documentation and changes
Butiga connects leads, contacts, business email, sales pipelines, quotes, tasks, reports, work handoff and supported Android synchronisation within controlled workspaces. The specific plan, user count, integrations, support, price and any special service levels are defined in the proposal or contract.
We may improve, change or replace functions for security, compliance, reliability and product development. We will not, without justified reason, remove expressly contracted core functionality during a paid period. If a material change substantially reduces the contracted Service, we will seek a reasonable solution with the Customer.
We aim to announce planned maintenance when it may materially affect operations. Urgent security and stabilisation work may be carried out without prior notice. Demo, trial and designated beta functions may be limited, changed or discontinued and should not be the sole basis for critical business decisions.
3. Accounts, administration and Customer responsibilities
- The Customer defines administrators, users, roles, permissions and the permitted scope of use of its workspace.
- Account details must be accurate and up to date. Accounts are individual and must not be shared.
- Users must safeguard credentials, use available security measures and immediately report suspected compromise.
- The Customer is responsible for its users' actions, the lawfulness of internal instructions, correct access settings and timely removal of access for people who no longer need it.
- The Customer provides the necessary devices, internet access, email accounts, third-party licences and compatible environment.
An administrator may access account data, manage membership and request export or deletion on the Customer's behalf. We cannot resolve internal organisational disputes over authority without credible documentation.
4. Customer Content and permission to process
“Customer Content” includes data, emails, attachments, quotes, notes, tasks and other materials that the Customer or its users enter, send, connect or generate through the Service. As between the parties, the Customer retains rights to its Content.
The Customer grants Temelj za rast a limited, non-exclusive right to host, copy, transmit, index, display and otherwise technically process Content only to provide, protect, maintain and support the Service, in accordance with the contract and the Customer's documented instructions.
The Customer warrants that it has all necessary rights, notices, legal bases and authorisations for the Content and its instructions. Content that is unlawful, infringes others' rights or requires measures not agreed upon is prohibited. Special categories of data, children's data and other highly sensitive data should not be processed without prior assessment, an appropriate legal basis and written agreement on the necessary measures.
Butiga is not an archiving system that replaces all of the Customer's statutory records. The Customer maintains the copies and procedures needed for regulatory, accounting and business-critical obligations.
5. Business email, communication and integrations
The Customer may connect only accounts for which it is authorised. By using IMAP/SMTP or Gmail OAuth functions, it authorises technical processing of messages, folders, addresses, attachments, statuses and tokens to the extent necessary for synchronisation and sending.
The Customer is solely responsible for communication content and recipients, compliance with direct marketing rules, anti-spam requirements, opt-outs, business correspondence retention and its email provider's rules. Butiga must not be used for unsolicited bulk messages, phishing, deception, harassment or circumventing provider restrictions.
Third-party integrations operate under their own rules, availability and technical limitations. Temelj za rast is not responsible for interruption, changes, denial of access or loss of function caused by a third party, but will reasonably assist in diagnosing the issue or offering an alternative when available.
6. Fees, billing and taxes
Fees, currency, billing period, payment deadline, included quantities, any discounts and duration are defined by the current proposal or contract. Unless that document states otherwise, fees exclude taxes payable by the Customer, other than taxes on Temelj za rast's income.
Late payment may lead to statutory late-payment interest, restrictions on paid functions or suspension after reasonable notice. The Customer should report disputed charges promptly and pay the undisputed portion. Refunds are made only where agreed, legally required or expressly approved.
A subscription renews automatically only if expressly stated in the accepted proposal or contract. Demo or trial access does not become a paid subscription without a clear order or acceptance of commercial terms.
7. Confidentiality, privacy and security
Each party protects the other party's non-public business, technical and commercial information with at least reasonable care and uses it only for the agreed purpose. Confidential information excludes information lawfully known, made public without breach, lawfully received from a third party or independently developed.
If disclosure is required by law, the party will, where permitted, notify the other party in advance and limit disclosure to the required minimum.
Personal data processing is governed by the Privacy Notice and, for Customer Content, the data processing terms or a signed DPA. Temelj za rast maintains reasonable technical and organisational measures, but no internet service can guarantee absolute security.
8. Intellectual property and feedback
Temelj za rast and its licensors retain all rights to the Butiga software, design, documentation, name, logo, methods, reporting structures and improvements, except Customer Content. The Customer receives a limited, non-exclusive, non-transferable right to use the Service during the agreed period for its internal business purposes.
You may not copy or resell the Service, sublicense it, provide access to unauthorised third parties, remove rights notices, attempt to obtain source code, bypass security or quantity limits, automatically extract the Service beyond documented capabilities, or build a competing product using non-public parts of the Service, except where such a restriction is prohibited by law.
You may provide feedback voluntarily. We may use it without compensation, provided we do not publish your confidential content or identity without permission.
9. Suspension, duration and termination
The agreement lasts for the period defined in the proposal or contract. Either party may terminate for a material breach not remedied within a reasonable period allowed for correction. Temelj za rast may immediately restrict access where reasonably necessary to stop a security incident, unlawful activity, a serious threat to the system or infringement of third-party rights. When circumstances permit, we will notify the Customer in advance and limit suspension to the necessary scope.
The right to use the Service ends upon termination. The Customer should request and download the available export within the agreed period. After that period, Content is deleted or anonymised through the regular process, including gradual removal from backup cycles, except for portions required by law to be retained. Provisions on payment, confidentiality, intellectual property, liability and disputes survive by their nature.
10. Reasonable warranties and disclaimers
Temelj za rast will provide the Service with reasonable professional care, substantially in accordance with current documentation and the agreed description. If the Customer promptly reports a reproducible material defect, the first remedy is a reasonable attempt to correct it, provide a workaround or re-perform the affected function.
To the fullest extent permitted by law, we do not warrant that the Service will be uninterrupted, entirely error-free, compatible with every configuration or integration, or that its use will itself achieve any particular revenue, sales result, compliance outcome or business decision. Reports, reminders and automation support work but do not replace human review, professional advice or the Customer's internal controls.
We are not responsible for Customer Content, Customer instructions, the Customer's internet connection and devices, independent providers, unauthorised use caused by the Customer's failure, or circumstances beyond reasonable control.
11. Limitation of liability
Nothing in these terms excludes liability that the law does not permit to be excluded or limited, including liability for intentional misconduct, fraud, gross negligence or other cases where such limitation is prohibited.
To the fullest extent permitted by law, neither party is liable to the other for indirect, special, incidental or consequential damage, lost profit, revenue, expected savings, business opportunities or goodwill, unless such damage was direct and the limitation is not permitted by applicable law.
The total aggregate liability of Temelj za rast arising from the Service or these terms is limited to fees actually paid by the Customer for the affected Service in the 12 months preceding the event giving rise to the claim. If the Service was free, liability is limited to EUR 100. A signed proposal or contract may set a different limit.
The limit applies in aggregate to all claims, regardless of legal basis, but does not limit the Customer's obligation to pay due fees or liability that cannot legally be limited.
The Customer will indemnify Temelj za rast against valid third-party claims arising directly from unlawful Customer Content, unauthorised instructions or use of the Service contrary to these terms, provided it is promptly notified and reasonably controls the defence and settlement. This obligation does not apply to the extent the claim was caused by Temelj za rast's breach of obligation.
12. General provisions
Force majeure
A party is not liable for delay or failure caused by an event beyond reasonable control, including major infrastructure, communications or power outages, natural disasters, war, civil unrest, epidemics, government decisions or attacks that reasonable measures could not prevent. The affected party will seek to mitigate the consequences.
Notices
Legal notices are sent to the contractual contact addresses or to contact@temelj.me. Operational messages may be sent to the account administrator or displayed in the Service. The Customer must keep contact details up to date.
Assignment
The Customer may not assign the agreement without prior written consent, which will not be unreasonably withheld. Temelj za rast may assign the agreement as part of a corporate change, reorganisation or business transfer, with continuity of obligations and notice to the Customer.
Entire agreement, waiver and severability
The terms, accepted proposal, DPA and referenced documents constitute the entire agreement on the subject matter. Failure to exercise a right is not a waiver. If a provision is invalid, it is interpreted or limited to the closest permissible effect, and the remaining provisions stay in force.
Order of precedence
For commercial scope and price, the accepted proposal or contract takes precedence; for personal data processing, the DPA; followed by these terms and then the Service documentation, unless a document expressly states otherwise.
Governing law and disputes
Montenegrin law applies, excluding conflict-of-laws rules. The parties will first attempt to resolve disputes in good faith through their business contacts. If unsuccessful, the court in Montenegro with subject-matter jurisdiction at the registered office of Temelj za rast has jurisdiction, unless mandatory law requires otherwise.
Changes
Material changes to the terms will be published with a new date and, for active paying Customers, communicated by reasonable means before taking effect. A change materially reducing agreed rights during an existing fixed term will not apply retroactively without a legal basis or agreement.